Contact Us

Help with Wordie Rush and our other games.

Email us and we'll get back to you within 2 business days.

To help us solve your issue faster, include the game name, your device model, your iOS or Android version, and your player ID from the game's settings if you can see one. Screenshots help too.

Frequently asked questions

I made a purchase but didn't receive it

Close the game completely and open it again, and make sure you are signed in with the same Apple ID or Google account you used to buy. If the item still hasn't arrived, use the Restore Purchases button in the game's settings. If that doesn't work, email us with your purchase receipt.

How do I restore my purchases on a new device?

Install the game, sign in with the same Apple ID or Google account you used for the original purchase, and tap Restore Purchases in the game's settings. Permanent purchases, such as ad removal, will be restored. Consumable items, such as coins, can't be restored this way.

I bought ad removal but still see ads

Ad removal turns off forced ads, like the ones shown between levels. Rewarded ads, which you choose to watch for a hint or bonus, stay available because they are optional. If you still see forced ads, tap Restore Purchases in settings or contact us.

How do I get a refund?

Refunds are handled by the store you bought from. On iPhone or iPad, visit reportaproblem.apple.com. On Android, open Google Play, go to Payments & subscriptions, then Budget & history, and find the order.

I lost my progress

Progress is saved on your device. Deleting the game or switching to a new device can reset it. Email us with your player ID and a description of where you were in the game, and we'll see what we can do.

How do I turn off personalized ads?

On iPhone or iPad, go to Settings › Privacy & Security › Tracking and turn tracking off for the game. On Android, go to Settings › Privacy › Ads and delete your advertising ID. You'll still see ads, but they won't be based on your activity in other apps. Read more in our Privacy Policy.

How do I delete my data?

Email us with the subject "Data deletion request", the name of the game, and your player ID if you have one. We'll delete your data and confirm by email. Deleting your data resets your game progress.

I found a bug

Thank you for telling us. Email us what happened, what you expected to happen, your device model and OS version, and a screenshot or screen recording if you can.